Shipping policy

At Stocknaro, operated by Xingtai Yinmeng Electronic Technology Co., Ltd., we aim to provide a clear, transparent, and reliable shipping experience for every customer.

This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, available shipping destinations, tracking information, and how we handle shipping-related concerns for orders placed through https://stocknaro.com.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are generally processed Monday through Friday, excluding public holidays.

Processing times may be extended during holidays, promotional periods, high order volumes, inventory verification, or circumstances beyond our reasonable control.

Certain household organization products, home textiles, decorative accessories, or other items requiring additional protective packaging may take longer to prepare for shipment.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Order processing time refers to the time required to prepare, verify, package, and dispatch your order. It does not include the shipping transit time.

2. Shipping and Delivery Times

Orders are typically processed within 1–3 business days after payment confirmation.

After processing and dispatch, the estimated shipping time is:

• Standard Shipping: 3–5 business days.

The estimated total delivery time, including order processing, is:

• Standard Shipping: 4–8 business days.

These estimated timeframes apply to orders eligible for our standard shipping service.

Delivery times are estimates and are not guaranteed.

Actual delivery may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, package characteristics, or other circumstances beyond our reasonable control.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

If an order experiences an unexpected delay, customers may contact our support team for assistance.

Any delivery requirements or restrictions applicable to a specific destination will be communicated where appropriate.

3. Shipping Fees

We offer the following standard shipping rates based on your order subtotal:

• Orders from $0.00 to $39.98 USD: Standard Shipping — $12.99 USD.

• Orders of $39.99 USD or more: Free Standard Shipping.

All shipping fees are displayed in United States Dollars (USD).

The applicable shipping charge will be shown during checkout before payment confirmation.

These rates apply to destinations eligible for the corresponding shipping options offered through our checkout system.

Free Standard Shipping applies to qualifying orders with a subtotal of $39.99 USD or more.

Any applicable taxes or additional charges will be displayed during checkout where required.

Shipping charges may vary if a different shipping service or destination-specific option is offered and selected at checkout.

We do not currently advertise a separate express shipping service under this policy.

4. Shipping Destinations

We ship to destinations available through our checkout system.

Shipping availability may vary depending on the destination, product type, package dimensions, carrier restrictions, and applicable shipping regulations.

Some destinations may not be eligible for certain shipping methods.

If a shipping address is not supported, the relevant shipping option may be unavailable during checkout.

For household organization products and other home accessories, shipping restrictions may occasionally apply due to package dimensions, product characteristics, or carrier requirements.

If we are unable to deliver an order to your selected address after the order has been placed, we will contact you to discuss an appropriate resolution, including a refund when necessary.

Customers are encouraged to verify shipping availability and delivery information during checkout before completing their purchase.

5. Order Tracking

Once your order has been shipped, tracking information will be provided by email when available.

Tracking updates may take some time to appear after the carrier receives the package.

Customers can use the tracking information provided to monitor the progress of their shipments through the relevant carrier.

Tracking updates may occasionally be delayed due to carrier processing or system synchronization.

If you have difficulty tracking your shipment or have questions about its delivery status, please contact us at:

Email: [email protected]

When contacting customer support, please include your order number so that we can assist you efficiently.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

This includes the recipient's name, delivery address, postal code, telephone number, and any other information required for delivery.

If you notice an error in your shipping address, please contact us as soon as possible at [email protected].

We will make reasonable efforts to update the information before shipment.

However, address changes may not be possible once the package has been dispatched.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for redelivery, where permitted by applicable law.

Any applicable redelivery charges will be communicated before a new shipment is arranged.

If an address error results from Stocknaro or our fulfillment process, we will work to resolve the issue without imposing additional shipping charges on the customer.

7. Delayed or Lost Packages

Delivery delays may occasionally occur due to carrier operations, customs inspections, adverse weather conditions, transportation disruptions, public holidays, or other unexpected circumstances.

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will review the available tracking information and assist with investigating the shipment.

Depending on the circumstances, we may contact the shipping carrier to obtain additional delivery information.

If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable consumer protection laws.

Customers will not be charged additional shipping fees for replacement shipments required because of confirmed loss in transit for which Stocknaro is responsible.

If tracking information indicates that a package has been delivered but you have not received it, please contact us so that we can help investigate the delivery circumstances.

8. Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at [email protected].

Please include your order number, a description of the issue, and clear photographs of the product and packaging where available.

For household organization products and home accessories, please also report any visible damage to containers, frames, fittings, mounting accessories, or other included components.

For home textiles or decorative items, please describe any visible defects, damage, or discrepancies from the ordered product.

We will review the situation and arrange an appropriate resolution in accordance with our Return & Refund Policy.

Depending on the circumstances, an appropriate resolution may include replacement components, a replacement product, or a refund.

Where a return is required due to a confirmed product defect, shipping damage, or an error on our part, Stocknaro will cover reasonable return shipping costs.

Nothing in this section limits your statutory consumer rights.

9. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages due to inventory availability, product dimensions, or fulfillment arrangements.

Household organization products, home textiles, and smaller decorative accessories may be packed or dispatched separately when necessary.

As a result, items from the same order may arrive at different times.

Where available, separate tracking information will be provided for each shipment.

Customers will not be charged additional shipping fees solely because Stocknaro chooses to divide an order into multiple shipments.

If you receive only part of your order, please check any additional tracking information provided before contacting customer support.

If an expected package is missing or significantly delayed, our support team can assist with reviewing the shipment status.

10. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other government-imposed charges may apply depending on the destination.

Any additional charges not collected at checkout may be the customer's responsibility where permitted by applicable law, provided that such charges and responsibilities have been appropriately disclosed before purchase.

Where duties or taxes are collected during checkout, the relevant amounts will be included in the displayed order total.

Customers are encouraged to review applicable import requirements before placing an international order.

If customs clearance requires additional information, the shipping carrier or our support team may contact the customer where appropriate.

We will provide reasonable assistance with shipping-related inquiries while respecting applicable customs regulations.

Nothing in this section overrides mandatory consumer protection requirements concerning the disclosure of charges and delivery costs.

11. Returns and Refunds

If you wish to return a product after delivery, please review our Return & Refund Policy.

Eligible return requests may be submitted within 30 days of delivery.

For returns requested for personal reasons, customers are generally responsible for return shipping costs.

Products should be returned in accordance with the applicable eligibility requirements and return instructions provided by our customer support team.

For damaged, defective, incomplete, or incorrectly supplied products, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Where a return is required because of a confirmed product defect or an error on our part, Stocknaro will cover reasonable return shipping costs.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

For assistance with returns, exchanges, cancellations, or refunds, please contact [email protected].

12. Contact Us

If you have any questions about shipping, delivery, tracking information, or an existing order, please contact our customer support team.

Brand: Stocknaro

Official Website: https://stocknaro.com

Customer Support Email: [email protected]

Legal Business Name: Xingtai Yinmeng Electronic Technology Co., Ltd.

Registered Business Address:

Room 302, Unit 1, Building 14, Nanxiaowang Xingfu Jiayuan, Quannan West Street, Xindu District, Xingtai, Hebei Province, China

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

For shipping-related inquiries, please include your order number and a brief description of your concern.

We are committed to providing transparent shipping information, reasonable delivery assistance, and responsive customer support throughout the purchasing process.