Terms of service

Welcome to Stocknaro, operated by Xingtai Yinmeng Electronic Technology Co., Ltd. These Terms of Service govern your access to and use of our website, https://stocknaro.com, and your purchase of products from our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service, subject to applicable laws and mandatory consumer protection rights.

Please read these terms carefully before using our website.

1. General Conditions

Stocknaro operates an online retail store offering home organization products, household accessories, home textiles, decorative items, and practical everyday essentials.

By using our website, you agree to provide accurate information when placing orders and to use our services only for lawful purposes.

You must not use our website to engage in fraudulent activities, distribute malicious software, interfere with website security, or violate applicable laws.

We reserve the right to restrict access to our services when reasonably necessary to prevent fraud, abuse, or unlawful activity.

We may refuse or cancel orders involving suspected fraudulent activity, invalid payment information, or product unavailability, subject to applicable consumer protection laws.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, materials, colors, dimensions, installation requirements, and availability.

However, minor differences may occur due to lighting, screen settings, manufacturing variations, or product updates.

Customers are encouraged to review product descriptions, dimensions, materials, available options, and any applicable installation information before placing an order.

For household organization products, customers should consider available space, product dimensions, intended use, and installation requirements before purchasing.

For home textiles and decorative accessories, customers should review the relevant product specifications and available care instructions.

We may update product information or discontinue products when necessary.

Nothing in this section limits your statutory rights if a product is defective, incorrectly described, or does not conform to applicable consumer protection requirements.

3. Pricing and Payments

All product prices and shipping fees are displayed in United States Dollars (USD), unless a different currency is expressly displayed at checkout.

Product prices, availability, and applicable promotions may change without prior notice.

The final order total, including applicable shipping charges and any taxes collected at checkout, will be displayed before payment confirmation.

Our standard shipping rates are:

  • Orders from $0.00 to $39.98 USD: $12.99 USD for Standard Shipping.

  • Orders of $39.99 USD or more: Free Standard Shipping.

These shipping rates apply to destinations eligible for the corresponding shipping options, as displayed at checkout.

We accept payment methods made available through our checkout system.

Payments are processed through authorized third-party payment providers.

If a payment cannot be verified or is declined, the order may not be completed.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

Changes to product prices will not affect previously accepted orders except where permitted by applicable law.

4. Orders and Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order and does not necessarily mean the order has been accepted for fulfillment.

We may review orders for payment verification, product availability, or suspected fraudulent activity.

If we are unable to fulfill an order, we will notify you and arrange an appropriate refund for any payment collected.

Customers are responsible for providing accurate shipping and contact information.

If you notice an error in your order details, please contact us as soon as possible.

We will make reasonable efforts to correct order information before shipment where operationally possible.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Our estimated delivery timeframes are:

  • Order Processing: 1–3 business days.

  • Standard Shipping Transit: 3–5 business days.

  • Estimated Total Delivery Time: 4–8 business days.

These timeframes are estimates rather than guaranteed delivery dates.

Delivery times may vary depending on destination, carrier operations, customs procedures, holidays, package characteristics, and circumstances beyond our reasonable control.

Certain household products may require additional packaging or handling to help protect them during shipment.

Applicable shipping charges will be displayed during checkout before payment confirmation.

If your order is delayed, missing, or arrives damaged, please contact our customer support team.

If delivery cannot be completed due to incorrect or incomplete address information supplied by the customer, additional delivery arrangements may be necessary. Any applicable charges will be communicated where permitted by law.

For additional information, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

For returns requested because of a change of mind or other personal reasons, customers are generally responsible for return shipping costs.

For household organization products requiring assembly or installation, discretionary return eligibility may depend on whether the product remains unused, unassembled, and in its original condition.

If an item arrives damaged, defective, incomplete, or incorrectly supplied, we will provide an appropriate resolution and cover reasonable return shipping costs where a return is required because of our error or a confirmed defect.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

For complete information about return eligibility, exclusions, exchanges, and refund procedures, please review our Return & Refund Policy.

Nothing in these Terms of Service limits mandatory consumer rights provided by applicable law.

7. Order Cancellations and Modifications

If you need to cancel or modify an order, please contact us promptly at [email protected].

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been dispatched.

Once an order has shipped, cancellation or modification may no longer be possible.

Customers may request a return after delivery in accordance with our Return & Refund Policy.

If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.

Any applicable statutory cancellation rights remain unaffected.

8. Product Use and Safety

Customers should use purchased products according to the instructions, specifications, and safety information provided with each item.

Products should not be used for purposes outside their intended function.

For home organization products, customers should follow applicable assembly instructions, weight limits, installation requirements, placement recommendations, and maintenance guidance.

Products intended for wall mounting, adhesive attachment, or other installation methods should be installed according to the provided instructions and used only on suitable surfaces.

Where applicable, customers should ensure that shelves, organizers, hooks, and similar accessories are securely installed before use.

For home textiles and decorative items, customers should follow the relevant cleaning, handling, and care instructions supplied with the product.

Customers should inspect products and included components before assembly, installation, or use and contact our support team if any parts are missing or damaged.

We are not responsible for damage caused solely by improper use, unauthorized modifications, or failure to follow clearly provided safety instructions, except where liability cannot legally be excluded.

Nothing in this section excludes liability for defective products or other responsibilities that cannot lawfully be excluded.

9. Intellectual Property

The Stocknaro website, including its original text, branding, layout, graphics, and other materials owned by or licensed to us, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website materials without authorization, except as permitted by law.

Third-party trademarks, product names, images, and other protected materials remain the property of their respective owners.

Nothing in these Terms grants customers ownership of intellectual property displayed on the website.

Where third-party materials are displayed, their inclusion does not imply an affiliation, sponsorship, or endorsement unless expressly stated.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use external service providers for payment processing, shipping, analytics, advertising, and other business operations.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control.

However, our use of third-party service providers does not remove responsibilities that we owe customers under applicable law.

Customers are encouraged to review applicable third-party terms and privacy policies when interacting with external services.

11. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy.

We collect and process personal information as necessary to provide our services, fulfill orders, respond to customer inquiries, prevent fraud, and comply with applicable legal requirements.

Depending on the technologies enabled and applicable privacy preferences, certain website interactions may also be processed for analytics or advertising purposes.

For more information about how we handle personal information, cookies, advertising technologies, and your privacy rights, please review our Privacy Policy.

12. Disclaimer of Warranties

We make reasonable efforts to maintain accurate website information and reliable access to our online services.

However, occasional technical interruptions, maintenance periods, or website errors may occur.

To the extent permitted by applicable law, we do not guarantee that website access will always be uninterrupted or error-free.

Product information is provided to help customers make informed purchasing decisions.

This disclaimer does not exclude any express product warranties or statutory guarantees that apply to your purchase.

Nothing in these Terms reduces the rights available to customers under mandatory consumer protection laws.

13. Limitation of Liability

To the extent permitted by applicable law, Stocknaro will not be liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where such exclusion is prohibited, or any other liability that cannot legally be excluded.

Nothing in these Terms limits remedies available to customers for defective, damaged, incorrectly described, or incorrectly supplied products where such remedies are required by applicable law.

Your statutory consumer rights remain unaffected.

14. Prohibited Activities

You agree not to:

  • Use our website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malware, or harmful software.

  • Collect customer information without authorization.

  • Misrepresent your identity or payment information.

  • Infringe the intellectual property rights of others.

  • Interfere with the security or normal operation of our website.

  • Use automated systems to disrupt our website or compromise the experience of other customers.

We may take reasonable measures to address violations of these terms, subject to applicable laws.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website features, product offerings, or applicable legal requirements.

Updated terms will be published on this page.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

Where legally required, we will provide additional notice regarding material changes.

Customers are encouraged to review these Terms periodically.

16. Governing Law and Disputes

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the People's Republic of China, without prejudice to mandatory consumer protection laws that apply in a customer's country or region of residence.

Any dispute arising from or relating to these Terms of Service should first be addressed through reasonable communication between the customer and Stocknaro.

Customers are encouraged to contact our customer support team at [email protected] so that we may attempt to resolve concerns amicably.

Where a dispute cannot be resolved through direct communication, it may be referred to a court or other competent dispute resolution authority having jurisdiction under applicable law.

Nothing in these Terms requires customers to waive mandatory legal rights or restricts access to courts, tribunals, or consumer protection remedies that cannot lawfully be excluded.

17. Customer Support and Business Information

If you have any questions about these Terms of Service, your order, payment, delivery, or other store-related matters, please contact our customer support team.

Store Name: Stocknaro

Legal Business Name: Xingtai Yinmeng Electronic Technology Co., Ltd.

Registered Business Address:

Room 302, Unit 1, Building 14, Nanxiaowang Xingfu Jiayuan, Quannan West Street, Xindu District, Xingtai, Hebei Province, China

Official Website: https://stocknaro.com

Customer Support Email: [email protected]

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

For order-related inquiries, please include your order number and a brief description of your concern.

We are committed to providing accurate product information, transparent purchasing conditions, and reasonable customer support throughout the shopping experience.